Vanly Support

How can we help?

Find quick answers for guests, hosts, and Vanly Pro travelers. Need more help? Start a support ticket, then continue the conversation in Messages, through the support widget, or by email.

Guest support

Guest guides and quick answers

Search step-by-step guides and concise answers from Vanly.

Step-by-step guidance

Browse all guest guides
BookingHow to Find and Book a Vanly Stay

Search for a stay, review the listing, and submit the right booking type.

BookingManage Your Booking and Communicate With Your Host

Review a trip, message your host, and manage an upcoming reservation.

BookingUnderstand Booking Cancellations and Refunds

Find the cancellation option and understand how the listing policy affects a refund.

PaymentsManage Payment Methods and Understand Booking Charges

Review saved payment methods, booking totals, discounts, fees, and charges.

Quick answers

7 answers

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